Strategic Plan

SCDSS Accountability Report: Fiscal Year 2017-2018

Analysis

Competitive Environment

Competitors

Direction

Mission

To serve South Carolina by promoting the safety, permanency, and well-being of children and vulnerable adults, helping individuals achieve stability and strengthening families.

Values

unnamed value

Scorecard

Perspective	Goals	Objectives	Performance Indicators			Commentary
	Goal Children & Vulnerable Adults	Objective Abuse & Neglect	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Investigations	KPI CPS assessments initiated timely	84 Percentage to 01/07/2018	Loading...	Current Value: 84%
		Objective Safety & Risk	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Maltreatment	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Case Practice	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Families	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Needs	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Foster Care	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Connections & Services	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Education & Training	KPI Annual child care licensing visits	3,391 Number	Loading...	Current Value: 3,391
			KPI Registered family child care homes receiving an annual visit	1,148 Number	Loading...	Last Value: 1,148
		Objective Domestic Violence	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective All Goal 1 Objectives	KPI APS assessments completed within 45 days	78 Percentage	Loading...	Current Value: 78%
			KPI APS assessments initiated timely	82 Percentage	Loading...	Current Value: 82%
			KPI APS cases with monthly activity	97 Percentage	Loading...	Last Value: 97%
			KPI Children discharged from Foster Care to reunification do not re-enter foster care within 12 months of the date of their discharge	93 Percentage	Loading...	Last Value: 93%
			KPI Children placed in county of origin	36 Percentage	Loading...	Current Value: 36%
			KPI CPS assessments completed timely	94 Percentage	Loading...	Last Value: 94%
			KPI Ensure the physical and mental health needs of children (including dental health) are addressed. (2017 APSR- Plan For Improvement).	43.4 Percentage	Loading...	Current Value: 43.40%
			KPI Improve the continuity of family relationships and connections with the neighborhood community, faith, extended family, Tribe, school, and friends for children. (2017 APSR- Plan For Improvement).	45.8 Percentage	Loading...	Current Value: 45.80%
			KPI Improve the initial and ongoing assessments of safety and risk to children, to protect children in the home and prevent removal; provide services to the family. (2017 APSR- Plan For Improvement).	41.1 Percentage	Loading...	Current Value: 41.10%
			KPI Improve the permanency and stability of children in their living situation. (2017 APSR- Plan For Improvement).	20.4 Percentage	Loading...	Last Value: 20.40%
			KPI Improve the placement stability of children in foster care. (2017 APSR- Plan For Improvement).	60.1 Percentage	Loading...	Last Value: 60.10%
			KPI Monthly visits in Foster Care	97 Percentage	Loading...	Current Value: 97%
	Goal Families	Objective Foster & Adoptive Parents	KPI Children placed in county of origin	36 Percentage	Loading...	Current Value: 36%
			KPI Improve the placement stability of children in foster care. (2017 APSR- Plan For Improvement).	60.1 Percentage	Loading...	Last Value: 60.10%
		Objective Employment & Self-Sufficiency	KPI Children served with SC Child Care Vouchers	21,386 Number	Loading...	Last Value: 21,386
			KPI FI: Timeliness of benefit issuance	21 Days	Loading...	Last Value: 21
			KPI SNAP: Accuracy of benefit issuance	0 Percentage	Loading...	[To be determined]
			KPI SNAP: Timeliness of benefit issuance	90 Percentage	Loading...	Current Value: 90%
		Objective Resources	KPI FI: Timeliness of benefit issuance	21 Days	Loading...	Last Value: 21
			KPI SNAP: Accuracy of benefit issuance	96 Percentage	Loading...	Last Value: 96%
			KPI SNAP: Timeliness of benefit issuance	90 Percentage	Loading...	Current Value: 90%
		Objective Custodial Parents	KPI Amount of Child Support Collected	300,286,667 Dollars	Loading...	Last Value: $300,286,667
			KPI Cases Paying on Arrears Balances	60 Percentage	Loading...	Current Value: 60%
			KPI Child Support Cases with support orders established	84 Percentage	Loading...	Current Value: 84%
			KPI Financial Institution Data Match	356,850 Dollars	Loading...	Last Value: $356,850
			KPI Insurance Match collections	1,341,679 Dollars	Loading...	Last Value: $1,341,679
			KPI License Revocation Notices	9,080 Number	Loading...	Last Value: 9,080
			KPI Wage Withholding collections	194,251,607 Dollars	Loading...	Current Value: $194,251,607
		Objective Child Support	KPI unnamed performance indicator	0	Loading...	[To be determined]
	Goal Workforce	Objective Recruitment & Retention	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Performance	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Customer Service	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Caseloads	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Data & Quality	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Workforce	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Policies	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Contracts	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Assets & Funding	KPI unnamed performance indicator	0	Loading...	[To be determined]
	Goal Trust, Collaboration & Communication	Objective Partnership	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Awareness	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Alignment	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Transparency.	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Timeliness, Consistency & Accuracy	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Responsiveness	KPI unnamed performance indicator	0	Loading...	[To be determined]
		Objective Input & Communication	KPI unnamed performance indicator	0	Loading...	[To be determined]

Goals

Children & Vulnerable Adults

Goal Statement: Promote the safety and well-being of children and vulnerable adults; promote permanency for children.

Objectives:

• Abuse & Neglect
• Domestic Violence
• Families
• Case Practice
• Maltreatment
• Connections & Services
• Needs
• All Goal 1 Objectives
• Investigations
• Safety & Risk
• Foster Care
• Education & Training

Families

Goal Statement: Help preserve the family unit by enhancing the capacity of individuals and families to provide for their own needs.

Objectives:

• Foster & Adoptive Parents
• Custodial Parents
• Resources
• Child Support
• Employment & Self-Sufficiency

Workforce

Goal Statement: Ensure DSS workforce is supported in their efforts to provide high-quality service that is responsive and engaged.

Objectives:

• Performance
• Assets & Funding
• Policies
• Caseloads
• Recruitment & Retention
• Customer Service
• Data & Quality
• Workforce
• Contracts

Trust, Collaboration & Communication

Goal Statement: Foster trust, collaboration and communication with stakeholders to improve outcomes for children, families and vulnerable adults.

Objectives:

• Input & Communication
• Partnership
• Responsiveness
• Alignment
• Transparency.
• Timeliness, Consistency & Accuracy
• Awareness