SCDOR Accountability Report: Fiscal Year 2018-2019 South Carolina Department of Revenue SCDOR Organization_7943ff97-41dd-4cef-9e87-da76c02f566a W. Hartley Powell Agency Director The South Carolina Department of Revenue strives to be an innovative and trustworthy service partner for all stakeholders. Vision_4b434460-7b1c-4e5e-bda7-f0cf107b99db To administer the revenue and regulatory laws of this State with integrity, effectiveness, and fairness to all taxpayers, while maintaining the highest security and protection of taxpayer information. Mission_4b434460-7b1c-4e5e-bda7-f0cf107b99db unnamed value Compliance Increase tax and regulatory compliance Goal_7c565c28-2781-4290-8b37-b343adea162b 1 [To be named] [To be named] [To be named] [To be named] [To be named] [To be named] [To be named] [To be named] Behaviors Customize compliance efforts based on taxpayer behaviors Objective_13fc060b-2ae1-4c5b-8069-0a17a0515cf2 1 [To be named] [To be named] Methods Offer simple, taxpayer centered compliance methods Objective_3455494d-8fab-44ae-b4a8-e5c33957a4d4 2 [To be named] [To be named] Noncompliance Identify and pursue noncompliant taxpayers Objective_71d742a2-c75c-4b9f-a423-3d2dcc96410e 3 [To be named] [To be named] Security Ensure a secure environment Goal_097efa0d-2d3a-4724-adc3-2f96f5f17e23 2 [To be named] [To be named] [To be named] [To be named] [To be named] [To be named] [To be named] [To be named] Privacy, Fraud & Security Maintain a strong governance of privacy, anti-fraud, cyber and physical security Objective_9f65f67b-d263-4bf3-aa81-623852016e8d 1 [To be named] [To be named] Workforce Ensure workforce security through screening, training, and skill development Objective_ffbd8567-b321-4ac8-a088-56fd801c1e8d 2 [To be named] [To be named] Technology Utilize advanced technology tools to prevent, detect and respond to threats Objective_09f9daf0-46f9-4f8c-84f8-a39002cd0082 3 [To be named] [To be named] Customer Centricity Provide a customer-centric experience Goal_ec563224-59b0-4aa7-ae6f-c9684816c105 3 [To be named] [To be named] [To be named] [To be named] [To be named] [To be named] [To be named] [To be named] Expectations Identify and exceed customer expectations Objective_c9c7022f-ba8c-4e98-b1b0-6f1b70cd8bc5 1 [To be named] [To be named] Personalization Personalize customer interactions Objective_56cbe86b-d701-407c-9926-f60347723a79 2 [To be named] [To be named] Self-Service Enhance "self service" options Objective_8f8600c8-15d4-4fc1-86af-5e12bb0e711e 3 [To be named] [To be named] Engagement & Empowerment Engage and empower employees Goal_71be4748-a1cf-474e-a0f4-412665ae623c 4 [To be named] [To be named] [To be named] [To be named] [To be named] [To be named] [To be named] [To be named] Collaboration & Dialogue Build a community of collaboration and open dialogue Objective_2481da6b-56ef-4e50-9f52-184c875d711b 1 [To be named] [To be named] Employee Value Connect employee's value to the mission Objective_3a248166-ca40-4720-a688-03b6be2ac247 2 [To be named] [To be named] Self Improvement Encourage self improvement Objective_7edb8d6b-6908-49dd-9bb5-1923e25f6e5c 3 [To be named] [To be named] StrategyPlan_4b434460-7b1c-4e5e-bda7-f0cf107b99db 2018-07-01 2019-06-30 2025-12-24 https://www.stratnavapp.com/StratML/Part1/4b434460-7b1c-4e5e-bda7-f0cf107b99db/Styled Submitter_4b434460-7b1c-4e5e-bda7-f0cf107b99db Owen Ambur