U.S. General Services Agency Strategic Plan FISCAL YEARS 2018 - 2022: Real Estate | Acquisition | Technology | Shared Services At the U.S. General Services Administration (GSA), we are uniquely positioned to help the rest of Federal Government best serve the American people. The better our agency performs, the more our fellow Federal agencies are able to ensure the nation’s security, protect public health, and strengthen communities. GSA-s unwavering commitment to a culture of high-performance and customer focus -- reinforced by our agency values of Service, Accountability, and Innovation -- is the key to helping agencies deliver on their mission. When we do our job well, the American people win. General Services Administration GSA Organization_acfcb604-a6f8-428e-9652-cad5d58e8629 GSA has two main service lines, Federal Acquisition Service (FAS) and Public Buildings Service (PBS), as well as, the Office of Government-wide Policy (OGP) and a set of staff offices that support the efficient and effective operation of the agency. Public Buildings Service PBS activities fall into two broad areas: workspace acquisition and property management. PBS acquires space on behalf of the Federal Government through new construction and leasing, and acts as a caretaker for Federal properties across the country. As the largest public real estate organization in the United States, PBS owns or leases 8,700 assets and maintains an inventory of 371 million square feet of rentable workspace. Within this inventory, PBS has more than 500 owned and leased historic properties. PBS provides high-quality facility and workspace solutions to more than 55 Federal agencies, disposes of excess or unneeded Federal properties, and promotes the adoption of innovative workplace solutions and technologies. Through lease, construction, and purchase transactions, PBS delivers the workspace necessary to meet the varied missions of its Federal customers. PBS is working with its Federal customers to design the workplace of the 21st century, seeking to reduce overall workspace needs and associated costs. Federal Permitting Improvement Steering Council Office of Government-wide Policy OGP uses policies, information, and ideas to drive efficiency and management excellence across Federal Government for key administrative areas, including travel and transportation, acquisition, fleet management, information technology, and real estate management. OGP helps drive agency behavior in these areas by developing Governmentwide policy making, performance standards, analysis and benchmarking of data, and regular reporting to Federal agencies and key stakeholders. Federal Acquisition Service FAS provides Federal agencies over 28 million different products and services, and annually delivers over $54 billion in information technology products, services and solutions, telecommunications services, assisted acquisition services, travel and transportation management solutions, motor vehicles and fleet services, and charge card services. FAS manages over 200,000 leased vehicles, more than 3.3 million charge cards, and provides personal property disposal services facilitating the reuse of $1 billion in excess/surplus property annually. FAS leverages the buying power of the Federal Government by negotiating prices on many products and services required by agencies for daily operations. By arranging a network of service providers, FAS is able to meet the operating and mission requirements of a vast array of Federal agencies and state, local, and tribal Governments. Leveraging its Technology Transformation Service, FAS and the Centers of Excellence improve the public’s experience with Government by obtaining and sharing technology applications, platforms, and processes to make their services more accessible, efficient, and effective. Civilian Board of Contract Appeals Office of the Inspector General GSA Staff Offices GSA has three independent staff offices (Office of the Inspector General, Civilian Board of Contract Appeals, and the Federal Permitting Improvement Steering Council). Eleven GSA staff offices support the enterprise. They ensure GSA is prepared to meet the needs of customers on a day-to-day basis and in crisis situations (Office of Administrative Services, Office of Congressional and Intergovernmental Affairs, Office of the Chief Financial Officer, Office of the Chief Information Officer, Office of Human Resource Management, Office of General Counsel, Office of Mission Assurance, Office of Strategic Communication, Office of Customer Experience, Office of Civil Rights, and the Office of Small Business Utilization). Emily W. Murphy Administrator Effective and efficient Government for the American people Vision_238d7664-0fd7-4bb1-8031-90bff4e23248 Deliver value and savings in real estate, acquisition, technology, and other mission-support services across Government Mission_238d7664-0fd7-4bb1-8031-90bff4e23248 Service Accountability Innovation Real Estate Save taxpayer money through better management of Federal real estate Goal_0ca759a3-44e3-4343-bd6b-d3bcb7f99a70 1 GSA will achieve cost savings for the Federal Government by enhancing asset management and optimizing space utilization to provide the best price in Federal leased and owned real estate. Effective and integrated delivery of workspace solutions will provide our customers the opportunity to focus time and resources on their mission-related operations. Greater integration and consistency of our services will also improve the experience of our Federal customers. Innovative and shared portfolio planning at the local and national level will be used to find the right solution at a lower cost for new leases. In doing so, GSA will lower the cost associated with its owned and leased real estate portfolio to better meet the needs of its customers. GSA will also focus on optimizing revenue from the sales of GSA and other federally owned real property assets to ensure a Government-owned portfolio of highperforming assets. Public Buildings Service Public Buildings Service unnamed group unnamed group unnamed group unnamed group unnamed group unnamed group unnamed group Federal Agencies Local Entities unnamed group unnamed group Federal Agencies unnamed group unnamed stakeholder Inventory Reduce the cost of Federal inventory. Objective_56c8ff39-4384-428c-a0b7-6b538c4ff45b 1 Key Performance Goal: Generate cost avoidance through lease negotiations. -- With over half of GSA lease space expiring in the next few years, GSA will increase cost savings by utilizing a wide range of strategies. GSA will increase the usage of automated systems and private sector brokers, where appropriate, to improve our efficiency in awarding leases. GSA will also negotiate longer lease terms to provide better value for our Federal customers. GSA will also reduce the Federal footprint – cost and size of the Federal Inventory – by improving workspace utilization, disposing of underperforming assets, and increasing the proportion of assets with positive funds from operations. These, and many other initiatives, combine to create a tremendous opportunity for meeting the GSA mission and saving taxpayer dollars. Public Buildings Service Utilization Improve utilization by reducing the Federal footprint Objective_38a52c3a-8d0d-4032-a612-c4f0db8b3dc6 2 Work with Federal partners to adopt agency specific design standards that facilitate new work arrangements and increase utilization. Help identify opportunities for co-location and consolidation of agency office spaces. Federal Agencies Leases Increase use of longer lease terms, where appropriate, as a mechanism for cost savings Objective_63f8b9bc-63c6-4040-ae93-ae5eef8ad359 3 Pursue all available strategies to increase cost savings, including maximizing lease terms. More than half of GSA leased space is expiring over the next four years, creating an opportunity to realize cost savings. unnamed group AAAP & GLS Increase usage of the Automated Advanced Acquisition Program (AAAP) and GSA Leasing Support Services (GLS) for lease awards Objective_e81a864e-c244-4ad0-af2e-ce6ee698461c 4 The AAAP is a multiple award lease procurement tool that allows potential suppliers to compete for multiple Federal leases by submitting a single offer through a simple on-line portal. Increased use of the AAAP will reduce administrative cost and burden for Government and industry partners, while also using scale to deliver cost savings. GLS assists in delivering the best value in space solutions for the Government and taxpayers, everaging private sector resources and expertise with reduced contract administration. unnamed group Operational Surpluses Increase assets with positive funds from operations Objective_098c06e7-0648-4152-9f64-a9e5953a5244 5 Continue to identify and invest in core assets on the basis of Federal need, asset use, asset condition, and market value. unnamed group Under-Performing Assets Dispose of under-performing Federal assets Objective_68b3d9af-4c02-427c-b000-abef3db2f255 6 unnamed group Repositioning Work with agencies to develop and prioritize effective and efficient real property repositioning strategies. Objective_c0e17898-30ca-4dde-8cdd-576c256a9783 7 unnamed group Sales, Leases, Auctions & Transfers Aggressively identify and dispose of underperforming Federal assets through expanded sales and out leases, auctions and transfers to local entities. Objective_fba6cdc2-3cc7-4553-9da0-f256f3b5f0ae 8 Local Entities Community Impacts Partner with stakeholders to ensure disposal projects leave a positive impact on communities. Objective_56b2c7b8-2bf8-4ac8-80f6-c9945f79a3d4 9 unnamed group Services Establish GSA as a more effective provider of real estate services for all agencies. Objective_d9140008-bc55-4040-bdc9-47337d39f5e2 10 Key Performance Goals: * Provide building cleaning and maintenance at competitive costs. * Improve tenant satisfaction with Government-owned and leased space. -- GSA will support Federal agencies in fulfilling their mission by offering integrated turn-key services, providing high-quality facility and workspace solutions, and improving responsiveness and value to customers. Building on ongoing efforts, GSA will focus on reducing cost without impacting service levels through increased use of standardized contracts and GSA procurement tools for building operations and maintenance contracting. To more fully assess customer experience, GSA will implement an improved methodology to gauge the Federal customer's experience and satisfaction with services. Finally, GSA will provide staff with the tools to ensure delivery of high-quality services. Public Buildings Service Federal Agencies Training, Tools & Processes Improve productivity by investing in our people Objective_34c7be05-b518-4ec7-a3da-367bf7a87f49 11 Continue to train staff, develop new tools, and improve processes to support strong teamwork and delivery of services. unnamed group O&M Reduce the cost of operations and maintenance contracts without impacting service levels Objective_5d26d050-6cd8-44e0-8309-d7af75d488fd 12 Build upon current efforts to save taxpayer money by improving operations and leveraging buying power through standardized contracts and GSA procurement tools. unnamed group Responsiveness & Value Improve responsiveness and value to customers Objective_dce04b55-fbe3-4e85-b820-7e86250d0668 13 Work with customer agencies to identify common goals and initiatives together. Strengthen customer relationships through a commitment to increase information sharing. unnamed group Turn-Key Services Increase the use of integrated, turn-key services for customers Objective_d7003258-14b8-4b05-a132-3a54c72987dc 14 Provide more options and integrated offerings across the product and service life cycle for real estate management services, including consultation and mission-support services. unnamed group Acquisitions Establish GSA as the premier provider of efficient and effective acquisition solutions across the Federal Government Goal_ae38e8d2-9f87-4c8e-ad48-77b703428b1c 2 We will lead acquisition and procurement strategies that help agencies access inventive and effective commercial solutions, make it easier to do business with Government, and use our buying power to drive cost savings. -- GSA is committed to delivering service, innovation, and value through efficient operations, market expertise, and proactive partnerships with customer agencies and private sector vendors. Generating economies of scale is the cornerstone of our acquisition solutions, enabling us to negotiate better prices. Every day, we help our customers make smart purchasing decisions to acquire the goods and services they need. GSA is dedicated to improving the contract vehicles, services, and products we provide to Federal agencies, military, and state/local entities. We make access to the Government market easier, faster, and less costly to socio-economic providers. We are achieving this by designing and delivering solutions that meet current needs and anticipate future requirements. unnamed organisation unnamed organisation Federal Acquisition Service unnamed organisation unnamed organisation unnamed organisation unnamed organisation Federal Acquisition Service unnamed organisation unnamed organisation unnamed organisation Federal Acquisition Service unnamed organisation Office of Small Business Utilization unnamed organisation unnamed organisation unnamed organisation Assisted Acquisition Services Program The Assisted Acquisition Services program offers these value-added, customized, acquisition project management, and financial management services for large and/or complex information technology and professional services solutions. unnamed organisation unnamed group IT Suppliers Small Businesses unnamed group GSA Customers Disadvantaged Businesses IT Customers unnamed group Small Businesses unnamed group Businesses Located in Historically Underutilized Zones Socio-Economic Entities Acquisition Workforce GSA will continue to educate the acquisition workforce on the importance of meeting small business goals; ensuring our offerings promote a vibrant industrial and technological base. unnamed group unnamed group Women-Owned Businesses Small Businesses GSA Suppliers Socio-Economic Entities This includes all small businesses (disadvantaged, women-owned, veteran-owned, service-disabled veteran-owned, and businesses located in historically underutilized zones). unnamed group unnamed group unnamed group Veteran-Owned Businesses unnamed group unnamed group unnamed group unnamed group unnamed group Service-Disabled Veteran-Owned Businesses Veterans unnamed group unnamed stakeholder Savings & Objectives Design and deliver GSA products and services that yield measurable savings while aligning with customer mission objectives and changing market demand. Objective_dbcecd27-0dff-46fb-9651-87f459e189a0 1 Key Performance Goal Increase customer satisfaction. -- Using the purchasing power of the Federal Government, GSA reduces Federal agencies' operating costs, enabling them to focus on their core missions to serve the public at best value. We are always looking for new ways to help these agencies make their purchases smarter and more efficient. This ability to achieve savings or avoid costs depends largely on developing common requirements across the Government that leverage our purchasing power. Throughout GSA’s acquisition operations, our goal is to place customers at the center of our operations, develop common requirements across the Government, and increase adoption of our solutions for agencies' common needs. Knowing this, we have developed robust strategies to meet the current and future demands of our customers. In order to fully maximize the purchasing power of the Federal Government, we will provide market intelligence and acquisition expertise to the Federal marketplace. GSA is committed to bringing Government-wide contract spend into common categories to further capture economies of scale. This approach also creates economies of skill for Government as a whole when agencies can rely on GSA to deliver the right goods and services for their mission needs. Federal Acquisition Service Customer Needs Better understand and anticipate customer needs by developing a robust and effective customer management approach. Objective_a9a390cc-19cf-4fc9-bfb9-e7d0b4a7b92c 2 unnamed organisation Account Management Grow and refine the approach to strategic account management. Objective_c2fe72e6-6398-4691-b6a8-f1c4ada9f301 3 unnamed organisation Client Relationships Strengthen client relationships by serving as a trusted advisor. Objective_985bdd4e-474b-419a-94a2-4a2d95e760d8 4 unnamed organisation Analytics & Customer Intelligence Generate analytics and customer intelligence to inform decisions and provide our customers with meaningful recommendations. Objective_b046e4ee-1d1b-4193-8191-daafcace529b 5 unnamed organisation Relationships & Market Intelligence Leverage relationships and market intelligence, to manage and customize GSA offerings. Objective_97e18464-b8ea-49e5-968d-b5e483c7771e 6 unnamed organisation Voice of the Customer Develop a Voice of the Customer (VOC) process, which ensures we gather customer feedback to improve the effectiveness of our solutions, service delivery, and customer interactions. Objective_0dfbf5c5-fb80-4e3a-a46e-f7eb25f3d48b 7 unnamed organisation Customer Experience Enhance the customer experience through innovative customer experience mapping and usability testing of GSA systems and solutions. Objective_a59c0a35-2e3e-4701-9704-8f89b2477adb 8 unnamed organisation Commercial Principles Improve market intelligence and optimize Federal buying power by leveraging commercial principles. Objective_9845f210-ccd4-45db-811a-2e02d533ffa0 9 unnamed organisation Best Practices Mature and expand the internal use of business best practices (such as category management) to improve Government acquisition by pooling and sharing demand management, acquisition data, and supplier relationship management knowledge. Objective_edc94d03-adc8-4968-a1ba-b997b4467ace 10 unnamed organisation Data & Business Intelligence Expanding use of data and business intelligence allows us to better understand, anticipate, and deliver customer requirements relative to specific markets and industries. Objective_fef3b8f0-ccdf-448a-b993-d601945d7704 11 This includes: unnamed organisation Understanding & Leadership Lead a number of Government-wide categories and work with top purchasing agencies to understand their use of these products and services, enabling us to enhance the customer's buying experience. Objective_5e3d0c94-122e-4d48-9a14-1702d30946da 12 unnamed organisation Purchasing Strategies Develop purchasing strategies so that customers find best value for items and services. Objective_158713aa-43dc-4822-be5c-101ed8ee0f0c 13 unnamed organisation Large &/or Complex Projects Increase agency adoption of full life cycle assisted acquisition solutions for large and/or complex projects. Objective_cb112b59-b55d-42d6-888c-f7cbbfb3f79a 14 Assisted Acquisition Services Program The Assisted Acquisition Services program offers these value-added, customized, acquisition project management, and financial management services for large and/or complex information technology and professional services solutions. Simplification & Streamlining Make it easier to do business with the Government by simplifying processes and streamlining access for our customers and suppliers. Objective_cffe0fb0-2fed-433d-9d92-0d56e4ba03f8 15 Key Performance Goal: Increase supplier satisfaction. -- Every day the work that we do allows our customer agencies to better focus on their missions. Partnership on all levels is essential to the success of GSA. Strong partnerships with other agencies and suppliers are critical, and support decisions that create value and savings for our customers and the American public. Doing business with GSA should be an easier and more transparent experience. We must continuously improve our processes and systems to make them as simple and streamlined as possible. Federal Acquisition Service GSA Suppliers GSA Customers IT Systems Modernize and streamline IT systems. Objective_e8491458-26b9-4500-b4b5-ab0578b127fa 16 unnamed group Acquisition Simplify the acquisition experience for the supplier and customer communities. Objective_ce0446de-935c-460d-8606-06e3f2184d11 17 IT Customers IT Suppliers Data Access & Quality Improve GSA and agency data access and quality so that acquisition and program leaders can make better procurement decisions. Objective_fa98c873-7e3f-4b28-83b5-d6af4c652870 18 unnamed group Governance Systems Empower GSA governance systems to streamline investments for better results. Objective_6b7b2022-52b1-4caf-8488-746d25747ef8 19 unnamed group Commercial Items Increase the use of cost-effective strategic delivery of commercially readily available items by improving electronic integration with supply chain partners. Objective_05a71fe3-371d-49ed-aece-6d81fe8e75ef 20 unnamed group E-Commerce Assess the feasibility and opportunities for adoption of e-commerce commercial platforms. Objective_21594130-d851-4f3c-a668-07e98b74fbe7 21 unnamed group Contract Vehicles Simplify processes to make Multiple Award Schedule contract vehicles the Government's vehicle of choice for commercial products, services, and solutions. Objective_4b04e849-d913-4ea5-b0a3-19a18731ac71 22 unnamed group Market Forces & Streamlining Provide our stakeholders with a Multiple Award Schedules program that addresses current market forces and provides Government with a streamlined, value-based contracting solution that continues to save time and money well into the future. Objective_4e056c96-6225-46a8-a8aa-8d3018a86164 23 We are transforming the program in four distinct areas: * Supplier engagement; * Customer engagement; * Competitive pricing; and * Innovation. unnamed group Socio-Economic Entities Enhance customer agency access to qualified socio-economic entities. Objective_f1f705cb-15f7-4d7b-9e32-d613f93dac02 24 Key Performance Goal: Create more opportunities for small businesses. -- GSA will collaborate with industry on Federal acquisition requirements and best practices promoting opportunities for socio-economic entities. Office of Small Business Utilization Federal Acquisition Service Small Businesses Service-Disabled Veteran-Owned Businesses Women-Owned Businesses Acquisition Workforce GSA will continue to educate the acquisition workforce on the importance of meeting small business goals; ensuring our offerings promote a vibrant industrial and technological base. Socio-Economic Entities This includes all small businesses (disadvantaged, women-owned, veteran-owned, service-disabled veteran-owned, and businesses located in historically underutilized zones). Disadvantaged Businesses Businesses Located in Historically Underutilized Zones Veteran-Owned Businesses Multiple Awards Schedules Educate socio-economic entities on the opportunities available through the Multiple Awards Schedules. Objective_27c297c7-d4fe-46fb-83d6-cea18a8790d0 25 unnamed organisation Education Find creative ways to educate socio-economic entities on opportunities in the Federal marketplace available through GSA. Objective_e7be92f3-8f95-4bc8-937f-a13586f83eb4 26 Socio-Economic Entities Events Sponsor and deliver business development events. Objective_b29edb4b-8277-4194-892d-994dac635c65 27 unnamed group Outreach Streamline outreach programs to promote efficiency and effectiveness. Objective_93fe2f0f-108a-4512-87b7-52cfcac2ebe5 28 unnamed group Buying Options Expand access to socio-economic buying options across GSA contracts. Objective_f046b8ce-3124-4713-b53d-c2ba0ddda476 29 unnamed organisation Small Business Experience Seek creative ways to improve the small business experience with GSA. Objective_0fc0459b-ad97-4927-aa5b-69c2343bffdc 30 Small Businesses Counseling Provide free counseling. Objective_5d7a449b-37b7-4f9b-80de-68ea345fea67 31 unnamed group Opportunities Develop new tools to access opportunities. Objective_08e75edd-20c1-4422-b46e-c3a41052fc90 32 unnamed group Rules & Regulations Review rules and regulations that impact small businesses. Objective_ae019b46-b886-4986-b1ab-bf1f115c57d2 33 Small Businesses Subcontracting Review subcontracting plans for small business inclusion. Objective_77debcfe-45a7-4537-a0da-73393dfc55e5 34 unnamed group Customer Satisfaction Survey internal and external customers to improve customer satisfaction. Objective_4058b08d-7b54-478f-a862-2b2d8c52370e 35 unnamed group Veterans Develop special resources for our veterans in line with EO 13360. Objective_eaa84e37-8dca-4572-9f98-57c998da0d18 36 Veterans Reviews Participate in acquisition planning, internal procurement compliance reviews, and prime contractor subcontractor compliance reviews. Objective_eaf71ef2-50ee-4810-8a05-c8d0cc5ea862 37 unnamed group Analytics, Performance Monitoring & Reporting Enhance analytic, performance monitoring, and reporting capabilities. Objective_e94060d1-2991-43c1-9b31-a08e7cc84fc9 38 unnamed group Technology Improve the way Federal agencies buy, build and use technology Goal_acf8341b-ad04-48b3-bbc2-95eb7a32e3f0 3 We will lead the charge to modernize Government's approach to technology products and services. We will guide agencies through innovative and efficient technology deployment to meet their missions and fulfill the needs of Americans in a rapidly evolving and complex world... Technology is critical to how every agency accomplishes its mission and serves the public. It is at the core of running mission-support operations, safeguarding critical information, and analyzing program data for agency decision making. However, the Federal Government continues to struggle with legacy IT systems, IT modernization hurdles, and procurement challenges, as well as keeping pace with the public’s expectation for digital services. The challenge of supporting, managing, and securing legacy systems significantly affects the ability of Federal agencies to meet current and evolving mission requirements. GSA can take the lead in a modernization that rethinks business problems and uses new, innovative technologies and IT practices to help Government IT work better. GSA and its agency partners have the capabilities to shift more Federal IT spending from maintenance to modernization. The Federal IT procurement process includes requirements development and acquisition practices that can be burdensome and timeconsuming. GSA is helping agencies adopt new approaches for buying commercial-off-the shelf and as-a-service solutions. We are leading the development of modular contracting approaches to enable agile and efficient development of complex new requirements. GSA’s goal is to assist agencies through the entire life cycle of procurement and system development. Keeping up with the public’s expectations for services, and digital services in particular, has been challenging for the Government. The technology challenges facing Federal agencies and the direct impact on the public are well-known by leaders across Government and the private sector. GSA has been a leader in using technology to make customer experiences simple, fast, and secure. Enterprise Infrastructure Solution (EIS) Program unnamed organisation unnamed organisation unnamed organisation Federal Acquisition Service unnamed organisation unnamed organisation Schedule 70 Program unnamed organisation Office of Government-wide Policy unnamed organisation Presidential Innovation Fellows (PIF) unnamed organisation Trump Administration The Trump Administration created the Office of American Innovation and the American Technology Council to focus the attention and resources of the White House on this challenge. GSA will be an essential partner in providing solutions through the Centers of Excellence, the IT Category, and the Office of Government-wide Policy. Our unique mix of talent and expertise in acquisition, technology, and service delivery -- combined with our Government-wide scope and scale -- make GSA an agent of transformation in how Federal agencies buy, build, and use technology Federal Acquisition Service unnamed organisation Government-wide Acquisition Contracts (GWAC) Program unnamed organisation unnamed organisation Office of American Innovation unnamed organisation unnamed organisation unnamed organisation 18F unnamed organisation unnamed organisation unnamed group unnamed group Technologists unnamed group unnamed group unnamed group unnamed group unnamed group American Technology Council Agency Technology Experts Technology Modernization Lead Government-wide technology modernization initiatives. Objective_dcc4b300-6287-4bc7-8e86-f5a5a806959f 1 Key Performance Goal: Provide agencies with cloud authorizations to modernize IT portfolios. -- The “Report to the President on Federal IT Modernization (2017)” tasks agencies with achieving an array of critical goals involving enhanced IT security, greater use of cloudbased services, and the overall consolidation and modernization of IT networks. GSA is well positioned to help agencies meet these goals. GSA offers the full spectrum of technology assistance, including experts who assess system design, apply user-centered research and design techniques common in the private sector, and ensure fit with agency needs. GSA also offers platforms and services that can assist agencies in using modern IT tools and practices. These include supporting agencies’ move to the cloud; authentication and authorization services that seamlessly integrate with an agency’s public-facing systems; and many cost-efficient and well-designed tools to communicate with the public via web sites. These partnerships foster trust and confidence in the goal of delivering essential Government services. Federal Acquisition Service Cloud Enable the provision of mature solutions to migrate agency systems to the cloud. Objective_c09ad989-1c37-44c6-8caf-db304b6bf2fa 2 Work across multiple programs to help agencies move to the cloud in the least disruptive way. This includes: unnamed organisation Authorizations Issue authorizations for cloud systems that are secure and continuously monitored Objective_f285f8fa-55a9-4f15-8b8a-22ebf5ed9e84 3 unnamed organisation Availability & Purchasing Make cloud systems available and easy to purchase. Objective_ee00ff1f-74d3-4a0d-a0c8-0adc46bd5552 4 unnamed organisation Planning & Implementation Offer GSA technology talent to plan and implement cloud migrations that are efficient and cost-effective. Objective_5ca8a603-a25d-4527-ab52-a909a141b809 5 unnamed organisation Usability Improve public access to Federal Government services through secure accounts and user-friendly tools. Objective_b3ac1789-7841-4d9e-b52d-357f63d49239 6 unnamed organisation Security & Privacy Offer the public secure and private on-line access to participating Government programs, with the goal of making Federal benefits, services, and applications easier to access and more secure. Objective_97803469-5694-4342-97a2-232306829a40 7 unnamed organisation Cybersecurity & PII Increase the cybersecurity of Federal IT systems hosting the public's personally identifiable information. Objective_d5b7d260-b45d-4830-9fdf-d779094e4814 8 unnamed organisation Insider Threats Improve the security position of the Government by decreasing insider threats. Objective_27a3b516-b04a-4f34-a57b-923f2e893ca0 9 unnamed organisation Digital Interaction Help agency partners modernize and improve digital interactions. Objective_b4d8e662-ea7c-447a-8ebb-096750daa0f5 10 unnamed organisation Technical Designs Ensure highly-skilled technologists are available to help agencies think through complex business problems and develop appropriate technical designs. Objective_e0c8007e-e18d-47d9-833d-5b3350d7509c 11 Technologists Deployment Assist with deploying technology solutions to meet agency business needs. Objective_3ad23031-63d9-4551-9bc2-96f53247c2b9 12 unnamed group Satisfaction Monitor customer satisfaction with innovation, technology consulting engagements and acquisitions facilitated by 18F, the Presidential Innovation Fellows (PIF), Schedule 70, Government-wide Acquisition Contracts (GWAC), and the Enterprise Infrastructure Solution (EIS) program. Objective_1e7237b0-f4e6-4151-838c-961bd90015a1 13 Presidential Innovation Fellows (PIF) Government-wide Acquisition Contracts (GWAC) Program Enterprise Infrastructure Solution (EIS) Program Schedule 70 Program 18F Procurement Drive more efficient and innovative Government procurement of technology services. Objective_224364f2-2649-4f10-9e7e-dfa6414c9db1 14 Key Performance Goal: Improve technology procurements at customer agencies through acquisition consulting and assistance. -- The United States is a global leader in software and technology. Government must harness its national prowess in technology to not only drive economic growth, but to improve internal business practices and better serve the public. The acquisition process is a key success factor in Government technology practices. Congress, the Government Accountability Office (GAO), and industry leaders have repeatedly recommended that Government “buy more and develop less” to improve technology outcomes. This requires the Government to expand the training and use of IT acquisition cadres as outlined in the Federal Information Technology Acquisition Reform Act (FITARA) and remove barriers to agile acquisition of new technologies. GSA is committed to developing and sharing the talent, best practices, and policy improvements needed to bring about these changes. Multiple components of GSA will play a role in driving this strategic objective. Our staff is identifying and incorporating best practices in technology acquisition, and offering hands-on assistance to agencies at every stage of the process including: * Research and scoping; * User research and prototype development; * Solicitation drafting and technical evaluation; post-award support; and * Technical assistance during implementation. The skills and knowledge developed in our organization will be shared across the Federal workforce to improve overall management of IT acquisition and operations. Federal Acquisition Service Software, Systems & Infrastructure Provide agencies with the ability to seamlessly acquire and manage compliant software, systems, and infrastructure at best value. Objective_0136a2fa-f361-4d1b-88f4-d27af1000c7b 15 unnamed organisation COTS SaaS Make buying and managing commercial off-the-shelf software-as-a-service (SaaS) easier for agencies by improving existing sales channels such as IT Schedule 70. Objective_865ee681-312c-4d3f-9067-eca2e3991994 16 unnamed organisation Cycles, Compliance & Value Further develop and improve Schedule 70 to provide Federal, state, and local customer agencies the tools and expertise needed to shorten procurement cycles, ensure compliance, and obtain the best value for innovative technology products, services, and solutions including buying and managing commercial off-the-shelf SaaS. Objective_646ce7f8-77ed-4d89-912b-2fb01c13ab7e 17 unnamed organisation Telecommunications & IT Efficiently and effectively transition agency telecommunications and information technology infrastructure to the EIS contract. Objective_0175f2d0-e4d8-42b6-a8ee-515f39676cf3 18 Utilizing the EIS contract creates a simplified process for agencies to acquire integrated and streamlined solutions while taking advantage of cost reductions through aggregated Government-wide demand. unnamed organisation Modular Contracting Assist agency customers in successfully executing a modular contracting approach to enable agile and efficient development of new complex requirements. Objective_bcfb4074-c7e9-4bd4-b640-5dda2ea3b555 19 unnamed organisation Agility, Skills & Guidance Use our leadership in technology and acquisition to work with agencies to introduce agile development methods into technology procurements, build the necessary skills to solicit and manage technology projects with agile suppliers, and, if needed, guide agency leads through the duration of the projects. Objective_eba718fd-c74e-42c7-be79-3f0d8dcd3935 20 unnamed organisation Quality, Risk & Value Continue to procure high-quality, lower-risk products at best value. Objective_f23d9101-6807-424a-827c-626577a9d8fe 21 unnamed organisation Standards, Policies & Strategies Lead implementation of technical standards, policies, and strategies. Objective_ee8ae890-3515-49ef-9a88-4e22a670b8e9 22 Key Performance Goals: Provide agencies with the tools and resources to implement IT standards and policies. -- Modernizing Government IT will also require the Federal Government to rethink how it constructs and implements technical standards, policies, and strategies. GSA will play a leading role in delivering economies of scale and more interoperability between functions and between agencies. This policy role calls for active involvement of Federal agencies, the private sector, and other stakeholders from the initial stages of policy review and formulation. This collaboration helps ensure the best outcomes throughout the policy development life cycle by including the voice of agencies and GSA’s experience with implementation. GSA also enables agency implementation of Government-wide IT policies and programs guided by a set of core principles: * Be a trusted Government partner: Align our mission with that of our Government clients, to continuously improve the effectiveness of Federal IT; * Craft long-term solutions: Foster a culture and history of sustained attention to finding IT solutions for complex and challenging crossagency issues; * Leveraging Federal scale: Seek to maximize the purchasing and processing power of the Federal Government to enable faster, cost-effective adoption of new technologies; and * Champion the CIO: Work with Federal CIOs to understand, support, and address their most challenging issues. GSA's experience with IT modernization, service delivery, and acquisition uniquely situates us to help agencies navigate through their own transformation and policy implementation. We support CIOs, IT procurement personnel, and other decision makers with services, expertise, and solutions to address a broad spectrum of Federal IT challenges. We also serve as the central hub for Government-wide communities of practice to share information and collaborate on solutions for Government’s most pressing IT challenges. These combined strategies improve the Federal IT ecosystem, create efficiencies, and reduce burden across Government. Office of Government-wide Policy Forum Provide a forum for agency technology experts to improve performance and effectively implement IT standards and policies. Objective_26900109-771f-485b-a311-e00841f4a147 23 Convene communities of practice from around Government to discuss and plan approaches to address the most critical issues facing Federal IT. Top-notch technical expertise is spread throughout Government, and GSA plays a key role in bringing together the best minds to solve our greatest challenges. Agency Technology Experts Accessibility Support agencies' transition to and implementation of accessibility standards and policies. Objective_a4b584b8-effe-4ee8-ac4e-c98e65421595 24 Work with partners in Government to use data-driven analysis and policy expertise to help agencies improve Federal IT service delivery to all Americans. unnamed group Data Centers Support agencies' implementation of cost-effective and efficient data center solutions. Objective_17a32be5-530c-4c64-bbae-a21e38da687a 25 unnamed group Coordination Coordinate Government-wide data center optimization efforts. Objective_e264b9c2-5783-451b-948e-75774039f188 26 unnamed group Metrics Develop best practices and tools to help agency CIOs measure progress. Objective_328f24a5-668f-4613-b640-3eda25adc5af 27 unnamed group Operating Standards & Migration Advise agencies on operating standards and migration to encourage the use of inter-agency shared services providers and cloud providers, along with Government-wide contract vehicles. Objective_b573d9d2-8f01-4bf6-a1a6-519857400782 28 unnamed group Marketplace Operate a shared services marketplace where agencies can choose from an inventory of data center services and automated management tools and products. Objective_bba953ed-fefc-4a8a-a9b5-f569f71b209e 29 unnamed group Shared Services Design and deliver expanded shared services within GSA and across the Federal Government to improve performance and save taxpayer money Goal_3e1dcca7-0412-4ff6-85c9-32319304982f 4 We will transform administrative services in Government by leading the consolidation of common mission-support processes and services across the Government. Implementing this best practice will make these services better, faster, and more affordable while allowing Government agencies to dedicate more resources to their missions. -- Mission-support services across Government are challenged by inefficiencies and manual processes, duplicative investments in technology and capabilities, and an inability to consistently modernize technology and business practices. For example, Government-wide benchmarking data shows some agencies are entering nearly all of their vendor invoices manually and paying nearly 100 times more per processed invoice than the standard for electronic invoicing. Similar examples can be cited in key support functions at Federal agencies -- including human capital, IT support, finance, acquisition, and building services. Inefficiencies take valuable time and resources away from agency missions, impeding the Government’s ability to deliver on public priorities. GSA is able to fundamentally change the way Government conducts mission-support services by designing and delivering expanded shared services. “Shared services” is an industry-leading practice with proven success in consolidating processes, systems, and workforce to reduce costs and deliver common services in a standard way across complex enterprises. This practice also creates opportunities to share specialists and proven approaches across agencies. Helping agencies share common services and technology today will mean long-term cost savings for taxpayers, and a Government that is leaner and better equipped. Last year, the GAO stated that “moving to shared services can save the Federal Government billions of dollars as well as reduce duplicative efforts, decrease systems upgrades, and free up resources for mission-critical activities.” But the Federal Government’s efforts to establish and scale up shared services have yielded mixed results, at best. At GSA, our mission is to provide services to agencies. Our robust supplier relationships and access to leading practices in industry for all support services allow GSA to bring innovative, proven solutions to the Federal Government. GSA’s role in Government-wide policy implementation and data analysis is also a key factor in helping agencies overcome barriers to improving their own mission-support operations and adopting shared services. To coordinate these efforts and fully realize our potential, we must develop stronger organizational capabilities to understand customer demand, work with industry to provide efficient and effective supply, and incorporate services across GSA to satisfy the needs of Federal agencies. unnamed organisation unnamed organisation Executive Branch OMB Office of Customer Experience unnamed organisation unnamed organisation unnamed organisation Federal Acquisition Service Public Buildings Service unnamed organisation unnamed organisation unnamed organisation unnamed organisation unnamed organisation unnamed organisation Public Buildings Service Federal Acquisition Service unnamed organisation Office of Government-wide Policy Shared Solutions and Performance Improvement (SPPI) Office SPPI unnamed organisation unnamed organisation unnamed organisation unnamed organisation unnamed organisation unnamed organisation unnamed organisation unnamed organisation unnamed organisation unnamed organisation Congress unnamed organisation unnamed organisation unnamed organisation unnamed organisation Office of Government-wide Policy unnamed organisation unnamed group Federal Communities of Practice Federal Agencies unnamed group GSA Support Functions CXO and nonCXO unnamed group unnamed group GSA Workforce unnamed group Shared Services Community unnamed group Federal Agencies unnamed group unnamed group unnamed group unnamed group unnamed group unnamed stakeholder Demand & Offerings Develop new organizational capabilities to understand customer demand and deliver integrated offerings to support common business processes Governmentwide. Objective_7d17d8fc-c6d4-43f3-ba58-dd107e90630f 1 Key Performance Goal: Expansion of centralized services. -- The first three goals in this strategic plan focused on advancing and improving GSA’s capabilities in real estate, acquisition, and technology to better support agency missions Governmentwide. However, our ability to integrate those capabilities into comprehensive life cycle solutions will create the greatest value for agencies and the American people. To accomplish this goal, GSA will collaborate with customers and improve how our components coordinate to seamlessly meet customer needs. We will expand our core capabilities and adapt to market demands. Scaling and adaptability are critical to addressing evolving customer needs. Strategic partnership with industry will help create an agile, responsive delivery model. We will also establish a specific business function to conduct a variety of analyses to benefit customers, such as developing business cases, determining optimal bundles of products and services, and researching innovative methods to reduce costs and strengthen service quality. We will improve our offerings by using performance evaluation and market competition to incentivize our industry partners to deliver high-quality service. Our service processes and pricing will be transparent so our customers can hold us accountable for delivering services that achieve both quality and cost expectations Finally, our services will be better integrated throughout the product and service life cycle, to support customer agencies as they address their complex business challenges. Our service design will strive to include technical integration to allow more data sharing and analytics. This cross-agency integration will help us leverage contracts and commercial acquisition practices to consolidate professional service and IT contracts. Federal Acquisition Service Public Buildings Service Office of Customer Experience Customer Interface Strengthen customer interface capabilities by establishing a data-driven approach to customer engagement and standardizing intake processes to identify and address customer needs. Objective_7caec3b6-53cd-4384-b028-a7d3d82b405e 2 unnamed organisation Approach Develop a systematic, repeatable, and understandable approach to working with customers. Objective_ccdbbc54-4c60-4776-b3cf-5bcb7480e7de 3 unnamed organisation Relationships Leverage customer relationships to cultivate deep expertise and apply data-validated solutions to address customer problems across the Federal Government. Objective_af176336-213d-4474-a4f5-f26d8958679b 4 unnamed organisation Satisfaction Monitor customer satisfaction at every point in the life-cycle and hold employees accountable for customer relationship management. Objective_9bcb18d6-c5b7-4cc5-8c3f-a25c192a3d8a 5 unnamed organisation Products & Services Develop a comprehensive, integrated menu of options for GSA's product and service offerings. Objective_8a8f372b-cc39-4c55-b873-bae9e536f43e 6 unnamed organisation Inventory & Catalogue Conduct high-level inventory of existing products and services and create a user-friendly catalogue of GSA offerings. Objective_295b5033-bb77-47e7-896e-1c9c550a089f 7 unnamed organisation Service Packages Recommend service packages (bundles) leveraging the catalogue to meet customer needs, with a focus on small agency life cycle services as an early bundle. Objective_02674328-641d-4938-a47d-4b81c943fc2a 8 unnamed organisation Organizational Capabilities Develop organizational capabilities to provide products and services, tools, methodologies, and metrics to deliver shared services. Objective_9e8a39cb-d43d-4a7e-b5a2-590aa4e9df29 9 unnamed organisation Talents & Skills Grow the talent and skill sets to establish capabilities, including: business process engineers; process improvement specialists; data specialists; technologists; and experts in large and complex project management. Objective_5007126e-b98a-4d87-8a3f-58cd5badb7f1 10 unnamed organisation Performance, Improvement & Entrepreneurship Embed a culture that encourages performance, continual improvement, and entrepreneurship to deliver value to customers. Objective_c6f7994a-b82e-4b46-bff1-d82ed80da981 11 unnamed organisation Interoperability, Security, Effectiveness & Efficiency Use our technology expertise to deploy interoperable, secure, effective, and efficient technology solutions. Objective_fd45c49f-465e-49c3-9aab-463904dcf9cd 12 unnamed organisation Financial Mechanisms Work with stakeholders in the executive branch and Congress to identify financial mechanisms that help agencies make the investments needed for technical upgrades, capability development and, where needed, transition to a shared services provider. Objective_48388833-b151-47fe-82a5-dceeb0b16d97 13 Congress Executive Branch Cost Reduction Reduce costly duplicative expenditures by the Federal Government on activities that GSA can provide through shared services. Objective_c406007a-e66e-4088-acf8-e06233ce65f9 14 Pursue Government-wide efficiencies and savings using proven shared services strategies from the private sector, including: unnamed organisation Standardization Standardize common processes and technologies. Objective_af2ae07e-6215-45b7-818f-c254176b525c 15 unnamed organisation Automation & Technologies Automate and introduce new technologies, as appropriate. Objective_d320cb54-ced2-48a2-b3d0-59af0724ef12 16 unnamed organisation Procurement & Contracts Streamline procurement and consolidate existing contracts. Objective_8cf4f3ac-f731-48fb-bca2-68e4d85ddb99 17 unnamed organisation Capabilities & Infrastructure Gradually reduce redundant capabilities and infrastructure across Government. Objective_17f2c155-3a76-43b9-ba29-a6ce0f8db998 18 unnamed organisation Shared Services Promote adoption of shared services by agencies through policy, guidance, and benchmarking. Objective_6b5b61f7-467f-4ae4-ad60-e11e4b7f78ba 19 Key Performance Goal: Reduce barriers to facilitate easier adoption of shared services. -- GSA plays a central role in the development of policy, best practices, and strategic planning for mission-support services across Government. GSA's Shared Solutions and Performance Improvement (SPPI) office, formerly Unified Shared Services Management, has been a leader in educating and helping Government agencies understand the cost and operational benefits of shared services. SPPI has also analyzed the challenges in the current shared service ecosystem and recommended strategies to mitigate risks. SPPI will continue to work with agencies to promote standardization and implement best practices to facilitate agency transitions to a shared services operating model. Office of Government-wide Policy Shared Solutions and Performance Improvement (SPPI) Office Federal Agencies Cross-Agency Councils Establish and lead cross-agency council(s) to facilitate the sharing of lessons learned, advise GSA leadership on possible mandatory shared services, and participate in development of best practices guidance. Objective_66cc207e-acf9-4da5-afb9-ae370bd82e50 20 unnamed group SPPI Playbook Leverage the experience of existing Federal communities of practice to revise the SPPI playbook, incorporating the various delivery models and assisting agencies in migrations. Objective_42578c7b-522f-4817-8b82-f8e9cb8237c3 21 Federal Communities of Practice Standardization & Consolidation Regularly assess agency progress at standardizing and consolidating work processes to evaluate opportunities to consolidate specific services and mandate adoption across the entire Federal enterprise. Collaborate with internal acquisition and technology expertise to inform strategic options. Objective_a6ee49cd-f2e6-4f25-931e-4cd0c813e7db 22 unnamed group Improvements Benchmark agencies' performance of mission-support functions against private and public organizations to identify improvement areas through shared services. Objective_a343dbe2-7147-4411-89fd-833c0740745b 23 unnamed group Benchmarking Conduct annual benchmarking of mission-support functions, including any Federal organization that provides shared services to other Federal customers; leverage results to inform policy decisions, opportunities for mission support improvement, or mitigation of risks. Objective_ea8060ec-1de9-48cf-bfe8-80babfd58d39 24 unnamed group Standardized Metrics Align Federal benchmarking metrics to private sector benchmarks and incorporate into standard operational service level metrics. Objective_25f7cbca-8bb9-4b50-8687-ab4368de7981 25 unnamed group Standard Capabilities Manage and coordinate the cross-functional development of standard capabilities for mission-support functions where appropriate. Objective_e976257c-95ea-4fc2-8656-d1cdcdf9faaa 26 unnamed group Migration Help agencies prepare for the migration to shared services. Objective_50e7d903-6402-4484-a71b-5ad9d1e1c708 27 unnamed group Readiness Create and administer a customer readiness assessment that promotes and accelerates shared service adoption. Objective_e05cf932-1400-40ce-a351-e16fe84ef3d4 28 unnamed group Best Practices Identify and maintain best practices by agencies for migrations to shared services. Objective_30640617-e845-4234-9c00-4011a59ed0b3 29 unnamed group Identification & Proposal Help identify and propose use of shared services. Objective_e6fd6931-19dd-4e87-bdb4-7115c3f4fee5 30 unnamed group Expenditures & Effectiveness Analyze shared services proposals to determine if increased agency participation reduces total expenditure and/or increases effectiveness. Objective_5a64c80b-fe06-4209-a0dc-1204e104850f 31 unnamed group Adoption As appropriate, collaborate with OMB to drive adoption of shared services in situations where it will result in the maximum level of Governmentwide cost avoidance and/or effectiveness. Objective_7fa25dbc-a1da-4b85-807a-da3917d4551e 32 OMB Opt-Outs Develop and operate an impartial, straight forward process for agencies to "opt-out" of participation in shared services. Objective_54aa0b21-f75f-467e-a9b1-081b697e3c52 33 unnamed organisation Employees & Modeling Support the overall mission of GSA by investing in our employees and modeling how we deliver internal support services, while providing policy guidance across Government. Objective_f838fafc-d659-4d18-a7a4-834bcb0f80b6 34 Key Performance Goal: Efficient, effective mission-support services at GSA (CXO and non-CXO functions). -- To strengthen GSA's leadership in Government management, it is critical that the agency's support services be among the most efficient and effective in Government. GSA's CXO functions (acquisition, finance, human capital, IT) will seek to build on recent performance gains, accelerating reforms to streamline operations. GSA prides itself on understanding how business operations benefit Government. We will look to the very best business organization equivalents for performance comparisons and benchmarks, challenging ourselves to match or exceed their performance. This includes "practicing what we preach." When we are advising other agencies on methods to improve their support operations - whether through organizational fixes or migrating to shared services - GSA should adopt a like-minded approach to pursuing efficiency gains and service quality. Our credibility across Government is enhanced when we demonstrate that the solutions we recommend externally are used inside GSA as well. This is true for the traditional CXO functions, and for non-CXO functions that also enable GSA to achieve its mission. Finally, we recognize the importance of engaging the entire GSA workforce in this mission. The agency's growing emphasis on providing customers with integrated solutions, life cycle management, and shared services will present a challenge and an opportunity. We must invest in our workforce, developing the skills, tools, and inspiration for employees to excel at delivering core and emerging services to GSA’s customers and suppliers. Federal Acquisition Service Office of Government-wide Policy Public Buildings Service GSA Support Functions CXO and nonCXO CXO Functions Improve the performance of GSA's CXO functions by building on GSA's previous CXO consolidation initiative and applying proven shared services principles. Objective_9a5713f9-7462-4ec7-97d5-44096f233226 35 unnamed organisation Lessons Learned Conduct a thorough review of the previous CXO consolidation to implement lessons learned and drive further performance improvement across GSA's support functions. Objective_0c72ec9c-2339-420a-81a0-2a27622dbdbf 36 unnamed organisation Principles & Practices Partner with SPPI to assess opportunities for GSA CXO functions to incorporate principles and proven practices from the broader shared services community. Objective_9a4ee17d-3c03-41fd-9102-9b62535a8d44 37 SPPI Shared Services Community Effectiveness, Efficiency & Accountability Ensure that GSA's non-CXO functions deliver effective, efficient, and accountable services to GSA or, as appropriate, across Federal Government. Objective_98048047-2d26-42bf-8443-9e3b1b91f5cb 38 unnamed organisation Performance Plans & Service Metrics Establish organizational performance plans and service metrics for GSA's non-CXO functions, oriented around the customers to whom they are accountable. Objective_b109f5cf-eecf-4102-ad4c-8f541a6fb89c 39 unnamed organisation Connections & Knowledge Build connections and knowledge of non-CXO functions at other Federal agencies to share and adopt proven practices. Objective_cc7b7f94-bd8e-4825-85dd-aacf4f8f391a 40 Federal Agencies Costs & Operations Complete a cost and operational review to clearly identify direct and indirect costs; and develop management actions to address areas for improvement. Objective_45c053fd-3158-478a-8b3a-07c58c090cdb 41 unnamed organisation Indirect Costs Develop methodology for defining and measuring all forms of indirect costs for GSA operations, including staff and service offices. Objective_9d367201-7a61-447d-906c-9dd648199ed4 42 unnamed organisation Pricing Construct method(s) for allocating costs to GSA products and services to better inform pricing strategies. Objective_6616bbaa-c058-4023-9a05-c3bab101992d 43 unnamed organisation Engagement & Support Engage and support GSA's workforce to build an organization-wide understanding of how to perform GSA's core and emerging capabilities as well as model shared services behavior. Objective_49f78d53-986d-4736-a44c-03f74abbc286 44 GSA Workforce Capabilities Conduct a comprehensive workforce capability assessment. Objective_4c3f2af5-9bf3-4288-8b8e-5ec631ad1449 45 unnamed organisation Restructuring Develop a workforce restructuring plan that aligns capabilities with emerging organizational needs. Objective_7bf86bd5-3fe4-4fac-8fae-9d354fe06fde 46 unnamed organisation Training Provide training on delivery of integrated solutions across the life cycle of products and services. Objective_a83cbe9d-1878-44f9-bbcb-f7bdde4fb188 47 unnamed organisation StrategyPlan_238d7664-0fd7-4bb1-8031-90bff4e23248 2018-10-01 2022-09-30 2025-12-23 https://www.stratnavapp.com/StratML/Part2/238d7664-0fd7-4bb1-8031-90bff4e23248/Styled Submitter_238d7664-0fd7-4bb1-8031-90bff4e23248 Owen Ambur