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At StratNav, we love building tools that real strategists find useful. That's why we're committed to hearing and responding to your feedback.
Your voice matters! At StratNav, we know our users are the best source of inspiration for improving our platform. Every suggestion helps us deliver tools that truly meet your needs.
User feedback drives innovation. It helps us refine existing tools, add valuable features, and fix any challenges you face. By sharing your insights, you're actively shaping the future of business strategy development.
Our approach to feedback
Lots of big companies send you emails from addresses labelled, "Please don't reply to this address as it is not monitored". Not so StratNav. If you reply to one of our emails, log a support ticket, or make a suggestion, it will be read and responded to by a real person.
How to share your feedback with us
You can reply to any email you receive from us. Or:
At the top right-hand side of the screen, you will find the help icon: a question mark in a circle. Click on it to open the help menu.
In that menu, you will find options to:
"Log a support ticket": If you're struggling with StratNav, you can use this link to log and track a support ticket.
"Submit an idea": If you've got a great idea for improving StratNav, you can share it with us here. We'll be sure to consider it for future development.
Best practices for giving feedback
The more specific you can be, the more we'll be able to help you.
If logging a support ticket, please explain as clearly as you can what you're trying to do, what you've tried, what you expect to happen, and what actually happens. We may ask you for screenshots if necessary.
If making a suggestion, please explain as clearly as you can what you would like the system to be able to do. Feel free to refer to external sources of information, such as books or web articles.
Keep sharing and shaping the future
We’re committed to continuous improvement, but we can’t do it without you. Together, we can create the ultimate strategy platform.
Have a brilliant idea or improvement? Log it now—your voice shapes the future of StratNav! We look forward to hearing from you!
Frequently Asked Questions (FAQs)
Why does StratNav value user feedback?
User feedback helps StratNav refine existing tools, add valuable features and address challenges users face. Suggestions help shape the future of the platform.
How can I send feedback to StratNav?
You can reply to any email from StratNav, log a support ticket, or submit an idea through the help menu.
Where can I find the StratNav help menu?
Click the help icon, shown as a question mark in a circle, at the top right-hand side of the screen.
How do I log a support ticket in StratNav?
Open the help menu and select “Log a support ticket”. You can use it to log and track a support ticket when you are struggling with StratNav.
How do I submit an idea for improving StratNav?
Open the help menu and select “Submit an idea”. Explain what you would like the system to be able to do, and StratNav will consider it for future development.
What information should I include in a StratNav support ticket?
Explain clearly what you are trying to do, what you have tried, what you expect to happen and what actually happens. StratNav may ask for screenshots if needed.
What makes a useful suggestion for StratNav?
Be as specific as possible about what you would like the system to do. You can also refer to external sources, such as books or web articles.
Will someone read my feedback to StratNav?
Yes. Replies to StratNav emails, support tickets and suggestions are read and responded to by a real person.
About the author
Chris C Fox is an independent business strategy consultant and founder of StratNav. He helps consultants scale their impact, supports C-suite leaders in executing enterprise-wide strategies, and equips founders to grow and adapt with confidence.
👉 Learn more about Chris and his work.
👉 Book a strategy call or try StratNav for free.
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Every time you share anything about StratNav with someone else, you help them to develop and execute better business strategies, and you help to support us and our ability to continue to make the platform even better for you. So it really is a win-win!
