Goals, Objectives, KPIs, Targets, Initiatives and Actions

How to use goals, objectives, KPIs, targets and initiatives to ensure your business strategy is crystal-clear, action-oriented, gets done and delivers results?

Goals, Objectives, KPIs, Initiatives and ActionsStratNavApp.com uses goals, objectives, KPIs, targets, initiatives and actions to develop strategies that are action-oriented, get delivered and produce results.

Let's look at each in turn.

Goals

A strategy normally consists of several goals.

Goals are high-level statements of direction. They should be aspirational. They should remain constant until your strategy changes.

Examples might be:

  • Improve customer retention
  • Target new parents
  • Reduce process waste
  • Maintain the dividend
  • Improve member engagement
  • Serve customers more quickly

You can see that goals typically consist of a verb and a noun. The verb is the thing you want to happen (e.g. improve, increase, reduce, maintain). The verb is usually one that indicates movement and direction. The noun is the thing you want it to happen to (e.g. customer retention, waste, dividends, member engagement).

Your goals should be unique to your organisation. They are very much dependent on your vision and mission statement and on your analysis.

For example, if your analysis showed that:

  • The cost of raw materials is increasing at twice the pace of inflation
  • Customers are becoming more concerned about the impact their consumption has on the environment, and
  • Robotic technology for mixing material is becoming more affordable,

then you might decide to set a goal to reduce process waste.

Your goals should be mutually reinforcing, rather than exist in isolation.

For example, you might have a goal to serve customers more quickly because you believe that will lead to improved customer retention.

Balanced Scorecard Screen GrabThe balanced scorecard framework helps you to achieve mutual reinforcement by dividing your goals into four perspectives.

  1. Financial goals are about how you create value to satisfy shareholders and invest in future opportunities.
  2. Customer goals are about what your customers want and value.
  3. Internal Business Processes goals are about getting better at what you do.
  4. Learning and Innovation goals are about building the capabilities you will need to improve your business.

There is an implied cause and effect relationship between the four perspectives. Achieving your Learning and Innovation goals should enable you to achieve your Internal Business Process Goals. Achieving your Business Process goals should enable you to achieve your Customer goals. And achieving your Customer goals should enable you to achieve your Financial goals.

How many goals should an organisation have? An organisation should have 2 to 5 goals in each of those four perspectives. This means that an organisation should have 8 to 20 goals in total. Hint: Aim for somewhere in the middle of that range.

(Learn more about the Balanced Scorecard.)

In the goal description, you should aim to answer questions like:

  • What, precisely, is the goal?
  • Why is this goal important?
  • How is the goal exciting and motivating?

See also

Sign up to StratNavApp.com now to map out the goals for your existing strategy or to develop a new strategy based on a thorough analysis of your organisation and the opportunities and challenges it faces.

Objectives

Once you've defined your goals, the next step is to break them down into objectives.

Objectives are more specific than goals both in terms of their aims, and in terms of their timeframes (which are usually shorter).

In contrast to your Goals, your Objectives should be SMART, that is:

  • Specific - what exactly is it?
  • Measurable - how will you measure it?
  • Achievable - is it realistically achievable?
  • Relevant - how and why is it relevant to your strategy?
  • Timebound - by when will you achieve it (including milestones along the way)?

That is, at some defined point in the future you should know that you either did or did not achieve the objective. While goals allow for some ambiguity, objectives do not.

The nature of objectives also means that they will change more often than your goals - especially as you achieve your objectives and replace them with new ones which are still aligned to the original goals.

Examples might be:

  • Reduce the percentage of total customers who cancel their subscription in any given month from 5% to 2% by December 2020.
  • Improve the average time it takes to answer an incoming call from 1 minute to 30 seconds by December 2020.

Sometimes you will only need one objective to define a goal. But other goals are harder to pin down. For these, you might need more than one objective.

For example, if your objective is to improve member engagement, you might set goals to:

  • Increase the percentage of members who visit the website each month from 40% to 50% by December 2020, and
  • Increase the percentage of members who volunteer to attend a networking event each year from 10% to 30% by December 2025.

Neither of these alone exactly defines engagement. But in combination, they give an adequate approximation.

Example from StratNavApp.com showing Goals broken down into Objectives and KPIs

Sign up to StratNavApp.com now to ensure your strategic goals are broken out into SMART objectives using our collaborative and integrated frameworks with AI support.

KPIs and Targets

If you've defined your objectives properly (based on your goals), your Performance Indicators (KPIs) should fall naturally out of them.

A KPI is a measurable variable that you can track on a regular basis.

In the example above, the percentage of members who visit the website each month is a measurable variable. You can track and record it every month.

You can set targets for each KPI. In the example above, a target would be 50% by December 2020.

You can set different targets for the same KPI for different time periods.

StratNavApp.com will draw a graph showing your progress towards your goals so that you can see if your strategy is succeeding.

See also:

  1. Maximising Strategic Impact with Key Performance Indicators.
  2. Creating a Strategy Scorecard on StratNavApp.com

Sign up to StratNavApp.com now to set the KPIs and build the strategic scorecard with which you will track the progress of your strategy.

Initiatives

Strategic Initiatives describe the things that you will do to achieve your goals and objectives.

Initiatives typically have a beginning and an end. There are typically costs associated with them.

For example:

  • Launch a web site.
  • Open a new branch.

Like goals, initiatives are best expressed as a verb or action done to a noun or thing.

It may take many initiatives to achieve a goal. One initiative may help to achieve many goals. StratNavApp.com will help you to map out all of these relationships.

The Goal/Inititiative Matrix will help you to ensure that

  • every initiative helps you to achieve one or more goals, and
  • every goal has one or more initiatives to achieve it.

That way you know that you have aligned your efforts to deliver your strategy.

See also:

Sign up to StratNavApp.com now to map your key strategic initiatives against your goal to ensure all the efforts across your organisation remain aligned.

Actions

Actions are smaller, usually self-contained, units of activity. An initiative may be broken down into the actions needed to complete it.

However, StratNavApp.com also allows you to attach actions to must other artefacts within your strategy. This enables you to manage the actions required to develop your strategy as well as to execute it.

See also:

Sign up to StratNavApp.com now track all the actions required to develop and execute your strategy, making sure nothing gets forgotten or left undone.

The relationships between them

There is an implied hierarchical relationship that flows from goals, through objectives and initiatives down to actions. However, we recognise that real life can be more complex than that. So StratNavApp.com does not enforce strictly hierarchical one-to-many relationships, but instead allows for many-to-many relations. We suggest you use these sparingly to avoid over-complicating your plan.

Frequently Asked Questions (FAQs)

What is the difference between goals and objectives?

Goals are high-level, long-term statements of direction, while objectives are specific, measurable steps to achieve those goals, typically with shorter timeframes.

What are KPIs and how do they relate to objectives?

KPIs (Key Performance Indicators) are measurable variables that track progress towards objectives. Each objective should naturally define relevant KPIs.

What are initiatives in strategic planning?

Initiatives are specific projects or activities undertaken to achieve objectives and goals. They typically have defined start and end points and associated costs.

How do actions differ from initiatives?

Actions are smaller, self-contained units of work that contribute to completing initiatives. They can also be attached directly to strategy elements for better execution.

How do goals, objectives, KPIs, initiatives, and actions relate to each other?

Goals lead to objectives, which are tracked by KPIs. Objectives are achieved through initiatives, which are broken down into actions. While there's a hierarchical flow, relationships can be many-to-many.


Everytime you share anything about StratNavApp with someone else, you help them to develop and execute better business strategies, and you help to support us and our ability to continue to make the platform even better for you. So it really is a win-win!


If any part of this text is not clear to you, please contact our support team for assistance.

Updated: 2024-08-17

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