Insights are a core unit of analysis in StratNavApp.com. They typically appear:
- on the SWOT, McKinsey 7S, PESTEL and 5 Forces models
- attached to other records in the system.
For each insight you can specify:
- Title: This is the name of your insight. It should typically include something about something observable, and the positive or negative impact it could have on the organisation. For example "Disastified customers could leave (something observable) eroding economies of scale in the business (the negative impact it could have on the organisation). Avoid vague statements like "Customer satisfaction" - what about it? Remember, the title itself should be insightful!
- Description/Evidence and Impact: This should include all the information necessary to fully understand the insight. For example: how is customer satisfaction measured, what are the current levels of customer satisfaction, how are they changing and why (the evidence). And then, what is the relationships between customers leaving and economies of scale, and what implications will declining economies of scale have for the business (the impact). See also: Formatted text entry.
- Scope: Is the root cause underlying the insight Internal - that is under the organisation's control, or External - that is not under the organisation's control.
- Impact: Is the impact positive or favourable, or negative on unfavourable for the organisation.
Depending on what you say for Scope and Impact, you may then also be able to specify:
- Strenght of impact: How big an impact could this insight have don't the organisation. You can filter your SWOT analysis based on strength of impact.
- Certainty of impact: How certain are you about what is or could happen and/or about the impact that might have on the organisation.
- McKinsey 7S: Which McKinsey 7S category does this insight belong to. Leave as "select" if it does not belong on the McKinsey 7S model. This applied to insights with a Scope of Internal only.
- PESTEL: Which PESTEL category does this insight belong to. Leave as "select" if it does not belong on the PESTEL model. This applied to insights with a Scope of External only.
- 5 Forces: Which 5 Forces category does this insight belong to. Leave as "select" if it does not belong on the 5 Forces model. This applied to insights with a Scope of External only.
Do Next: Outcomes and Scenarios
For external insights, you can then add outcomes and link these to scenarios. Adding multiple outcomes is particularly helpful where the level of Certainty of Impact is low because the certainty of what will happen is low. It is even more relevant if the impact of the outcome could be high.
For example, in anticipation of a tightly contested political election, the certainty of the outcome could be low. Either party could win. But the impact could be high if the different parties have vastly different policies which could significantly impact your industry or business.
See also: Working with Scenarios.
Do Next: Link to Processes and Products
If your insight relates to specific processes or products, you can link directly to them. Start typing the name of the product or process and select an existing one from the drop down list or hit enter to create a new one.
Remember that links are created in both directions.
Do Next: Link to Goals or Initiatives
Your strategic Goals and Initiatives should be driven by your Insights. You can link your Insights directly to the Goals and Initiatives they drive or create new linked Goals or Initiatives direct from your Insights.
Do Next: Link to Meetings
You can link your Insights to any meetings at which they were discussed. This gives you a record of who discussed what, with whom, and when.
Do Next: Link to Actions
You can link your Insight to existing actions, or create new actions directly from your Insights. Actions could be to conduct more analysis into the Insight, or to do something in response to it.
Do Next: Link to Stakeholders
You can link your Insights to new or existing stakeholders (people, organisations or groups of people or organisations). Stakeholders can be involved in the analysis itself, or impacted by the insight.
Do Next: Link Files
Your insight could be drawn from a document like a research report. You can upload and link such files. You can also like to them on Sharepoint. See Using the file value and Sharepoint Integration.
- Working with Insights and Insight-based models.